Last updated: 26 May 2025
This policy outlines Relectrify’s ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, email addresses and phone numbers.
This Personal Information is obtained in many ways including by telephone, by email, via our website www.relectrify.com, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Relectrify will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Additional Information for International Users
European Union (GDPR)
- We do not currently offer goods or services directly to EU residents, but we may collect limited personal data through cookies and site analytics.
- Where data is collected, we rely on legitimate interests (e.g. site functionality and analytics) as the legal basis.
- You may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your data, or to object to processing.
- Data collected may be transferred outside the EU, including to Australia. We will ensure appropriate safeguards are in place for such transfers.
- To exercise your rights, please contact us at legal@relectrify.com.
California (CCPA/CPRA)
- If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
- These include the right to know what personal information we collect, use, and disclose, and the right to request deletion of your personal information.
- We do not sell your personal information.
- You may also have the right to correct your personal data and to limit the use of sensitive personal information.
- Requests to exercise these rights can be sent to legal@relectrify.com.
Taiwan (Personal Data Protection Act)
- If you are located in Taiwan, your personal data is handled in accordance with Taiwan’s Personal Data Protection Act (PDPA).
- You have the right to inquire, review, request a copy, supplement or correct your personal information, and to withdraw consent.
- We only collect data necessary to provide services or for legitimate business purposes.
- Data may be transferred internationally with appropriate safeguards in place.
- To exercise your rights, please contact legal@relectrify.com.
Japan (Act on the Protection of Personal Information, APPI)
- For users in Japan, we process your personal information in accordance with the Act on the Protection of Personal Information (APPI).
- You have the right to request notification of use, disclosure, correction, suspension of use, or deletion of your personal information.
- We collect only the data necessary for business operations, including marketing and support services.
- Personal data may be stored or processed outside Japan, with appropriate protections in place.
- Contact legal@relectrify.com for any data protection enquiries or requests.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Relectrify, 4/113-117 Adderley Street, West Melbourne, VIC 3003, Australia